FAQ - ActaWorks - ERP System

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SaaS Related Questions

What is SaaS?

SaaS stands for software as a service. SaaS solution providers not only offer the actual features to their customers, but also the necessary support such as maintenance, technical support, and upgrades. Most SaaS solutions only require a basic web browser and stable internet connection, which means you no longer need to spend a fortune on fancy hardware.

Do I need to invest in specific hardware to use a SaaS solution?

No! The advantage of a SaaS solution is it will work on any browser with the latest HTML version. That means not only will it run on your desktop/ laptop, but you can also access your SaaS solution on mobile devices such as mobile phones and tablets!

Do I own my own data on a SaaS solution?

Yes! Even though a SaaS vendor is handling things like hosting and maintenance, you can always choose to backup your data. Some SaaS vendor even allow a large data dump for you to get your whole database back so you can migrate to another solution easily!

Is my data secured on SaaS Solution?

Rest assured your data is safe on a SaaS solution! There are many strict rules and regulations for a SaaS vendor to follow such as the General Data Protection Regulation for the European Union. You can also deploy additional data encryption services on your SaaS solution for added security.

Traditional on premise solutions can provide on-site implementation, what about SaaS?

SaaS solutions take a much more efficient approach when it comes to implementation. Everything can be done remotely via video conference, calls, and E-mail. This is especially true for companies who have multiple locations in the globe which means a remote implementation will only take a fraction of the time compared to a traditional on-site implementation!

Are SaaS solution customizable?

Even though most SaaS solutions take a standardized approach when it comes to features, you can most certainly customize your SaaS solution. In many cases, it is actually more cost effective to customize a SaaS solution than a traditional, on-premise solution because of the ease of running a SaaS solution.

Cloud Related Questions

What is the Cloud?

Cloud is a game changer. Traditionally software needs to be installed into a local destination (on premise) and users can only access the software locally. On the other hand, cloud technology allows users to remotely access the same software stored miles away through an internet connection.

What are the benefits of the cloud?

There are numerous benefits to operating on the cloud. First, your operation is no longer bound by location. The days of going back to the office to complete a task within your business solution will be a thing of the past. Second, communication and data transfer is instant. All that time waiting for your colleague from another department to send a file could be used more effectively. Third, cloud software providers can maintain your solution remotely, which drastically reduce your operating cost. Gone are the days where you need to hire a dedicated tech expert just to attend to your business solution. Talk to our consultants to find out more about other benefits!

Other Questions

What is a subscription based model? Why can’t I pay once and never pay again?

A subscription based model/ recurring fee allows your solution vendor to provide added value such as maintenance, version upgrade, basic support, and much more. Even though traditional solutions might only require a one off payment, user have to incur additional costs such as a dedicated IT person to maintain everything, not to mention all additional services such as version upgrade will be pay per use.

Why are users and modules charged separately on your packages?

We separate the fees on users and modules to give you the maximum flexibility for scaling purposes. For example, you can add an additional user for a low cost, without affecting the pricing on the modules/ features.

What is an integrated solution?

Traditionally, a solution is only catered for a specific operation in your company. For example, your sales department might be using a solution, while your accounting department might be using an entirely different solution. There is a lot of deficiency when using multiple solutions to run your business, your data is scattered, communication between solutions is difficult, and as management, it is very difficult to get a clear picture of the well being of you company. An integrated solution can bring your whole operation under one roof, thus eliminating all those deficiencies and increasing productivity for your company.

How can I limit access rights for my users with an integrated solution?

Even though your whole operation can be managed under one integrated solution, you might want to limit certain users from seeing certain data or performing certain actions. This is easily achieved with access rights settings. For example, only managers and above can edit your inventory, whereas a regular employee can only view it.